Clinical concerns
Urgent treatment concerns are handled separately and should not wait for the complaints process. Raise a concern promptly using the aftercare and treatment concerns route. Do not send health information through email or social media.
Service complaints
Service complaints can be submitted by email, telephone or post to the clinic address.
Telephone
07356 006255Postal address
LN Medical AestheticsLower Ground Floor1-2 Lemon VillasLemon StreetTruroCornwallTR1 2NUUnited KingdomHow complaints are handled
We will acknowledge your complaint within three working days and aim to provide a full written response within 20 working days. If we need more time, we will explain why and provide a revised response date.
Complaints will be investigated and handled respectfully and confidentially. Raising a complaint will not affect the client's future care.